The establishment of a comprehensive service system before the time of vehicle delivery strongly affirms VinFast’s commitment to providing customers with peace of mind, convenience and a seamless experience throughout the journey of using VinFast electric vehicles.
According to the 3-year cooperation agreement, on-road support services provided by IMA to VinFast customers include many types: troubleshooting instructions by phone, on-site repair, towing/cracking/ Lift vehicles, bring customers and pets home, continue their journey, wait for on-site repair, restore and provide alternative vehicles during repair…
VinFast customers in Europe can easily call the service on the road 24/7 by phone or via the VinFast mobile app anytime, anywhere. IMA will immediately send a professional support team to meet the needs arising on the spot.
IMA is one of Europe’s leading providers of road assistance services, number 1 in France in terms of number of vehicle insurance policies* and also a leader in electric vehicle rescue services. , which accounts for 40% of France’s service fleet**. IMA services span Europe and score 95.3% in customer satisfaction***. The ability to provide a simple and effective customer experience along with an interdisciplinary network of service providers makes IMA an ideal partner of VinFast in the journey to build trust and conquer European customers.
Ms. Ho Thanh Huong, General Director of VinFast in EuropeTo share: “The partnership with IMA is VinFast’s strong commitment to providing European customers with a seamless experience throughout their electric vehicle ownership journey. We believe that IMA’s extensive network and comprehensive services will bring VinFast customers peace of mind and convenience in the process of using VinFast electric vehicles.”
Mr. David Pino, General Director of IMA . Groupsaid: “We are very honored to be chosen as a partner of VinFast. The partnership with VinFast is a step forward in our zero-emissions mobility development strategy. As a pioneer and leader in the field of electric vehicle services in France, IMA Group is committed to providing VinFast customers with the most advanced services for optimal satisfaction and experience. “
Recently, VinFast officially announced the opening of the first 2 VinFast Stores in Cologne, Germany and Paris, France. This is the starting point in a network of stores and service centers that will be opened throughout Europe. In addition, VinFast has announced cooperation with leading charging solution and financial service partners to build a comprehensive service system, ensuring customer satisfaction and convenient experience in the future. future. The strategic partnerships reflect the philosophy of “Customer-centricity” as well as VinFast’s commitment to making electrified mobility accessible, safe, and convenient for all customers throughout their experience. possess.
*Estimated based on the Top 20 car insurance units in 2022 – Argus de l’Assurance, 05/06/2022
**IMA Group data – personal vehicles and Avere France survey, March 2022
***Travel activities in and out of France in 2021
VinFast – a member company of Vingroup – with a vision to become a smart electric vehicle brand that strongly promotes the global electric vehicle revolution. Established in 2017, VinFast owns a complex of modern and leading automobile factories in the region located in Hai Phong, Vietnam with a degree of automation up to 90%.
Strongly committed to the mission for a green future for everyone, VinFast constantly innovates to bring high-quality products, intelligent service platform, customer experience, and price strategy for all. to inspire global customers to join hands for a smart mobility future and a sustainable planet. Learn more at: https://vinfastauto.com.
Established in 1993, Vingroup is one of the region’s leading multi-industry private economic groups, operating in three core areas, including: Technology, Industry – Trade, Service – Social Charity . Learn more at: https://www.vingroup.net/.
About IMA Group
The IMA (Inter Mutuelles Assistance) Group designs, assembles and supports products and services tailored to its shareholders* and customers. From emergency assistance to routine support, the IMA Group offers a wide range of services in the areas of Mobility (automobile, travel and leisure), Home (work, supervision from remote, connected home), Healthcare and Legal.
In 2021, the Group achieved sales of 872 million euros and consolidated net profit of 11.9 million euros. The group currently serves more than 45 million customers and has more than 5,500 employees. Learn more at: www.ima.eu
*MACIF, MAIF, MATMUT, AMF, SMACL, MAPA, AGPM, MAE, Mutuelle des Motards, BPCE ASSURANCES, GROUPE P&V, WAFA Assurance, BNP PARIBAS CARDIF.
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